The following is a basic outline of what we will take care of for you, under a Full Agency Appointment:

Pre-Arrival

1. Acknowledge the appointment with accurate estimated port costs, relevant port and berth information and the vessel’s expected schedule.
2. Fully inform the Master of all requirements relating to Customs, Immigration, port and terminal requirements.
3. Ensure the vessel is ready for loading the required cargo, i.e. the holds are cleaned to required standards.
4. Advise and update relevant parties of the vessels about the impending arrival; including Customs, Immigration, port authorities, terminals and shippers.
5. Prepare draft copies of all documents and forward for checking prior to the vessel’s arrival, to ensure no delays to the vessel.

In-Port

1. Mooring, towing, piloting and berthing arrangements.
2. Attend the vessel upon berthing and ensure the Master, terminal and Stevedores, are all aware of the cargo and vessel requirements while in port.
3. Provide daily updates of the vessel’s progress to all parties; including advice of any potential problems that may delay the vessel’s departure from the port.
4. For vessels loading, ensure maximum cargo is loaded within the contract tolerance and ensure maximum drafts are attained by constant communication with the Port Authority and terminal.
5. For vessels discharging, provide assistance with detailed planning of port / terminal rotation, to achieve optimum vessel turnaround attending pre-discharge survey with authorities when applicable, ensuring availability of original Bill of Lading or Letter of Indemnity (LOI) is passed to all parties for approval.
6. Coordinating and arranging reputable and fully screened subcontractors and service providers required by vessel at port.
7. Attend the vessel prior to departure, to ensure correct cargo has been loaded or discharged. Also ensure all documents are completed correctly and that the timesheet is accurate.

Post-Departure

After the vessel has completed its port visit and departed port, we:

1. Immediately email all loading documents in prescribed format.
2. Dispatch all loading documents by courier within two working days.
3. Send a complete cost estimate within two working days for the vessel’s port call.
4. Dispatch disbursement accounts with original invoices as soon as possible.
5. Ensure all contractors and service providers receive final payment on time.
6. Compile documents to Letter of Credit standards and present to bank, if required.